Shipping Policy

Surrushebikes will make every effort to process within the stated time frame. Unfortunately, sometimes unforeseeable events such as severe weather, crisis, and many others may affect this.

We aim to dispatch the majority of orders on the same day, our dispatch & delivery timescales are detailed on specific product pages. Please note that couriers can experience delays or backlogs, Surrushebikes cannot be held liable for such shipping delays.

To ensure the security of purchases, Surrushebikes MOST of the time may need to contact customers to validate orders, which may cause delays.

SHIPPING TIMES

• Some bikes take 5-12 days shipping within Australia.

• Some bikes are shipped from Australia and some are shipped from overseas.

• Some bikes take 1-4 days shipping.

• Some bikes take 2-4 weeks shipping.

• Some bikes can take up to 30-60 days shipping via sea.

• Please check the shipping times in checkout to confirm the estimated shipping time for each bike.

SHIPPING TRACKING

• Every bike comes with shipping tracking provided.

• Tracking details will be sent to your email/contact info when available.

• We will update you on the progress of your delivery where possible.

• We can also offer to send tracking details through social media if we have contacted or messaged you there.

• Tracking providers may vary depending on the product and supplier.

• Some trackings may be through Allied Express, IncaPost, or other courier/shipping providers.

• Shipping and courier delays are outside of our control.

• Surrushebikes cannot control delays caused by shipping providers, customs, weather conditions, or courier backlogs.

PROCESSING TIME

We try to process all orders placed on our website within 3 business days. Orders placed within Monday – Friday (9 am – 1 pm) will start processing on the same day. Orders made after this cut-off time will start processing the next business day. There are no orders being processed or shipped during weekends.

WHEN DOES A DELAY OCCUR AND WHY?

In some rare cases, there may be delays caused by events outside of our control. In the unlikely event of a delay.