Privacy Policy

Last updated: May 23, 2026

Surrushebikes operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, payment card information, transaction details, form of payment, payment confirmation and other payment details.

• Account information including your username, password, preferences and settings.

• Transaction information including the items you view, add to cart, purchase, return, exchange or cancel and your past transactions.

• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

• Device information including information about your device, browser, network connection, IP address, and other identifiers.

• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, place an order, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services including through cookies and similar technologies.

• From our service providers when they collect or process your personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, process payments, fulfill orders, maintain your account, arrange shipping, facilitate returns or exchanges, provide customer support, and improve your shopping experience.

Marketing and Advertising

We may use your personal information to send promotional emails, updates, special offers, and advertisements related to our products and services. You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use personal information to authenticate accounts, monitor transactions, detect fraud, investigate suspicious activity, maintain website security, and protect our Services and customers.

Communicating with You

We use your information to respond to inquiries, provide support, send order confirmations, and maintain communication regarding our Services.

Legal Reasons

We may use your personal information to comply with applicable laws, legal processes, enforce our policies, and protect our legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors and third parties who perform services on our behalf such as payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.

• With business and marketing partners to provide marketing services and advertisements.

• When you direct or consent to the disclosure of information to third parties.

• With our affiliates or within our business operations.

• In connection with a business transaction such as a merger, acquisition, or bankruptcy.

• To comply with legal obligations or protect our rights, customers, or Services.

Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and terms and conditions.

We are not responsible for the privacy or security of third-party websites or platforms.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of 13.

If you are the parent or guardian of a child who has provided us with personal information, please contact us to request deletion of the information.

Security and Retention of Your Information

Please be aware that no security measures are completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to access your personal information.

• Right to request deletion of your personal information.

• Right to correct inaccurate personal information.

• Right to request a copy of your personal information.

• Right to opt out of marketing communications.

You may exercise these rights by contacting us using the contact details below.

We may need to verify your identity before processing requests.

Complaints

If you have complaints regarding how we process your personal information, please contact us using the contact details below.

Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

We will post the revised Privacy Policy on this website and update the "Last updated" date accordingly.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Email: surrushebikes@gmail.com

Or contact us through our social media platforms.